Warranty Conditions

Effective date: 06.03.2026

XtremestiX provides a voluntary warranty for its products.
These warranty conditions explain the scope, requirements, and process of this voluntary warranty service.

The following warranty conditions apply in addition to the statutory consumer rights and do not limit them in any way.

1. Warranty Provider

The voluntary warranty is provided by:

János Batinkov
1196 Budapest, Zrínyi u. 211
Hungary
Email: hello@xtremestix.com

2. Statutory Warranty Rights                             

Regardless of the voluntary warranty described below, the buyer is entitled to statutory warranty rights.

These statutory rights are neither limited nor replaced by the warranty conditions below.

3. Lifetime Warranty Under Normal Use

We provide a lifetime warranty on our products under normal use.

This warranty applies to material and manufacturing defects that occur during normal and intended use.

If such a manufacturing defect occurs, we will, at our discretion:

• repair the product,
• replace the product,
• provide an equivalent replacement product, or
• refund the purchase price.

4. Definition of Normal Use

Normal use means the usual use of the product according to its intended purpose.

Our products are designed for playing and practicing with flowersticks and juggling sticks.

The warranty does not apply to damage caused by improper use or extraordinary stress.

5. Cases Excluded from the Warranty

The lifetime warranty does not apply in particular to:

• normal wear and tear resulting from use,
• wear or loss of grip of the covering,
• damage caused by dust, sand, mud, or similar environmental influences,
• damage caused by improper use,
• damage caused by misuse or unintended use,
• damage caused by animals,
• damage caused by strong mechanical impact such as kicks or blows,
• purely cosmetic changes that do not affect the functionality of the product.

6. 30 Day Money‑Back Guarantee

In addition, we offer a 30‑day money‑back guarantee.

If you are not satisfied with your product, you may return it within 30 days of receiving your order.

The product must be in its original condition.

After receiving and inspecting the returned product, we will refund the purchase price.

This voluntary return guarantee applies in addition to statutory withdrawal rights.

7. Making a Warranty Claim

If you believe a manufacturing defect exists, please contact us at:

hello@xtremestix.com

Please include the following information where possible:

• order number or proof of purchase
• a short description of the problem
• photos of the affected product

8. Examination of Warranty Claims

After receiving your request, we will review the reported defect.

In many cases the initial assessment can be made based on the submitted photos.

If necessary, we may ask you to return the product for further inspection.

9. Shipping Costs in Warranty Cases

If it is determined that a manufacturing defect exists, we will cover or reimburse the reasonable return shipping costs.

The sender is required to inform the warranty provider in advance about the expected return shipping costs before sending the product back.

If the case is not covered by the warranty, shipping costs will only be reimbursed if required by law or expressly agreed.

10. Requirement for the Warranty

The warranty applies to products purchased through our online shop.

As part of processing a warranty claim, we may request proof of purchase.

11. Geographic Scope

This voluntary warranty applies worldwide to our delivered products, as long as the processing of the warranty claim is legally and logistically possible.

For international returns, shipping or customs regulations of the respective country may apply.

12. Voluntary Warranty

This warranty is a voluntary service provided by the warranty provider.

Statutory consumer rights remain fully unaffected.

13. Transport Damage

The warranty does not cover damage that occurred during transport if such damage was not documented at the time the goods were received.

The buyer is requested to carefully inspect the goods upon delivery. If visible transport damage is detected, it should be reported immediately to the delivery carrier and documented (for example through a damage report or a note on the delivery confirmation).

Without such documentation, transport damage usually cannot be claimed against the shipping provider. In such cases, we unfortunately cannot assume liability or provide warranty coverage for damage that occurred during transport.

14. Contact

If you have any questions regarding this warranty or wish to make a warranty claim, you can contact us at:

Email: hello@xtremestix.com