All our products – under normal use – come with a lifetime guarantee. No damage should happen to the flowerstick during play. This does not apply, of course, if it is e.g. being used for fighting or played with by a dog. And our wooden products are definitely worth taking better care of. There is no guarantee against breakage on these.
All our products come with a 30-day money-back guarantee. That means if you’re not happy with it (don’t like it, don’t like playing with it, …), return it in its original condition within 30 days of receiving it and we’ll refund the price of the product.
It is important to know that the gripping of the stick is like that of a car tyre. If it is used a lot – especially in dust or mud – it can lose its grip. It is therefore best to play with it indoors, outdoors on paving stones, concrete or, even better, on grass, as dust, sand, and mud will damage it. The “lifetime guarantee” applies to any manufacturing defects, not to the wear and tear of the cover.
If you do find a fault with our product, please contact us. As a first step, we will probably ask for some pictures of your stick, and if we find that it is damaged due to a manufacturing fault, we will send you a new stick of your choice. Sometimes however, it may not be clear to us from the pictures what happened to the stick. In this case, we will ask you to send it back to us so that we can examine it and, if the product is faulty, we can learn from it. If there was a fault with the product, we will repair it and return it to you, or you can choose a brand new flowerstick in the same category. Of course, we will also refund you the cost of sending it to us.
In any case, we approach each of these situations with the greatest possible good faith and flexibility (luckily, these numbers are very small) ☺
Right of Withdrawal
Product not quite what you expected? Items purchased from xtremestix.com may be returned in 14 days of received it for a full refund of the cost of the item if returned unused and in saleable condition. The cost of the item will be refunded once the return has been received. No associated freight fees will be refunded. Once your request has been received we will be in touch with instructions and address details usually within 2 business days.
In according to the 45/2014. (II.26.) Hungarian governmental regulation about the contracts concluded between absentees, the costumer qualifying a consumer may withdraw the contract without giving any reason within 14 days of receipt of the ordered product and send it back.
The right of withdrawal applies to consumers. In according to the § 2. of the Hungarian Consumer Law (Fgytv.), the consumer is a natural person acting for purposes falling outside the scope of his/her independent profession or economic activity, who purchases, orders, uses, utilizes goods or an addressee of the trade communication or offer related to them. In according to the § 685. of the Hungarian Civil Code (Ptk.), the consumer should be considered a person, who enters into contract for purposes falling outside his/her economic or professional activities.
The customer shall bear the costs of returning the goods because of the exercise of the right of withdrawal. The customer will be burdened by no other costs. However, the vendor can claim compensation for damage resulted from improper use of the goods. If the goods returned on the basis on the right of withdrawal are not in perfect, re-saleable condition, the customer liable for damage if the deterioration of state of the goods, the ruin of the goods or other impossibility of their returning have been caused by the customer’s deliberate or negligence.
XtremestiX respects your privacy.
The protection of your privacy in processing personal data and the security of all business data is our prime concern, which we take into consideration in our business processes. We process personal data, collected during your visit to our website confidentially and solely in accordance with the statutory provisions. Data protection and information security are a part of our corporate policy.
Use, purpose and communication of personal data
XtremestiX uses your personal data for technical administration of the website, customer administration, product questionnaires and marketing only in the scope necessary for these purposes. We do not communicate your data to third parties outside the NRF without your consent. We would also like to use your data to inform you about our products, and to ask you about them. Participation in these campaigns is of course voluntary. If you do not agree, you can send us a message at any time so that we can block or delete the data. An e-mail to the address in our masthead is sufficient.
Please contact us by email or letter if you have any suggestions or complains about the processing of your personal data. If we have saved erroneous information despite all our efforts to ensure the correctness of data, then we will correct these at your request.
All rights reserved.
All texts, pictures, graphics, sound files, video files and animations files as well as their arrangements are subject to copyright and other laws for the protection of intellectual property. They may neither be copied for commercial purposes or for passing on, nor changed and used on other websites.
Complaints Handling Policy
Are you an unsatisfied customer or is there a complaint about the handling of your order? Please call or email us! Contact – hello(at)xtremestix.com – us so we can find a suitable solution together.
If it does occur that we cannot settle your complaint satisfactorily, you can contact The European online dispute resolution platform here >> https://ec.europa.eu/consumers/odr/main/?event=main.home.show
Company name: Ördögbot Bt. (founded 2004, Represents: János Batinkov)
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