Flower Stick FAQ: All Your Questions Answered

All our products – under normal use – come with a lifetime guarantee. The flowerstick should not get damaged during play. This does not apply, of course, in the event of a fight or a dog playing with it. And our wooden products are definitely worth taking better care of. They won’t break during “normal” play, but if you kick or step on them, that can be a BAD thing. There’s no guarantee.

We also offer a 30-day money-back guarantee on all our products. That means if the stick isn’t what you thought it would be, return it in its original condition within 30 days of receiving it, for a full refund.

It is important to know that the stick’s grip is like that of a car tyre. If it is used a lot – especially in dust or mud – it loses grip. It’s therefore best to play with it indoors and on concrete or, even better, on grass outside, as dust, sand, mud, cat litter… will damage it. The “lifetime guarantee” applies to any manufacturing defects, not to the wear and tear of the cover.  

If you do find a fault with our product, please contact us. We’ll probably ask you to take some pictures of your stick first, and if we find that it’s broken due to a manufacturing fault, we’ll send you a new stick of your choice. However, it may not be clear to us from the pictures what happened to the stick. In this case, we will ask you to send it back to us so that we can inspect it, and if the product is faulty, we can also learn from it. If the product was faulty, we will repair it and return it to you, or you can choose a brand new flower stick for yourself. Of course, in this case we will also reimburse you for the shipping costs.

We always approach all such cases with the utmost good faith and flexibility (fortunately their number is very small) ☺.

IMPORTANT: If you want a long term partner with your flowerstick, you should read this: How to look after your flowerstick?

If you are interested in the exact legal wording of our guarantee, click here: Warranty conditions

Order:

It’s very simple, and only takes 1-2 minutes. You add the products you want to buy to your shopping cart and enter your delivery details. Then you can choose to pay via PayPal, credit card or Google Pay.

Delivery:            

Orders received by 14:00 on a working day will be dispatched the same day, while in other cases the parcel will be dispatched the next working day. To EU countries, the product will be delivered by GLS. They are known to everyone and are the ones, who wouldn’t want anyone to have a bad opinion of them. Outside the EU, DHL delivers.

After placing your order (usually within 1 day) you will receive an email or SMS notification of delivery. This will include all the important details of the parcel and the contact details of the delivery company. There is also a link where you can change the delivery method. You will receive a second e-mail/SMS notification on the morning of the delivery day, when the courier receives the parcel and assigns an expected delivery time window of 3 hours. This message will also include the courier’s phone number and customer service contact details.

Delivery charges within most of the EU countries: 9 € (exceptions are: Finland, Sweden, Norway, Greece, Estonia, Latvia, Lithuania).

Outside the EU (& in the previously mentioned EU countries): 29 €

Delivery time: within the EU 3-4 days, outside the EU 4-10 days  /  We deliver worldwide!

Let’s start with the youngest: 6-year-old children are the first ones who typically do more than just sweep the floor with it or hit their siblings with a stick. But the “starting” age is also a factor of other things. If their parents have been properly engaged and/or if the child is playing a sport, it is worth trying the flower stick at a younger age. However, it also depends on body and arm size (we have a recorder of a 2.5 year old who couldn’t put the stick down for months and played in a way that put teenagers to shame)

For 6-8 year olds and/or short height, we recommend our KidiX set. They are shorter and lighter than our other models. And in the best case, your little one will grow out of them quickly.

The following length-sizes of flower sticks (WoodiX, FiberiX, ProfiX and some HandiX sticks are recommended for ages 6-8 to 107 years. They are suitable for young and old alike.

However, our longer flower sticks (LongiX and our longer HandiX products) are only recommended in older ages (at least 15-20 years of age).

However, this is only a very brief summary of the possibilities. If you want more details, read our articles below:

The answer is not an exact number. If you have a basic level of manual dexterity, you can do some great tricks in a few hours, maybe a few days. But for someone who is less skilled, for example because of age or ability, it could take several days or even weeks. The latter is not written as a deterrent, but rather to encourage those who don’t have an immediate experience of success not to give up. Because they are the ones – typically younger children – who most need the skill-building that the flowerstick provides. Besides, the time spent trying is also great fun!

When the child is still on all fours, he or she will lick the flower stick at best and will not be able to handle it properly until about 6 years old. However, when he or she is older and has experience in other toys and sports (e.g. cutting his or her own nails), he/she will have an advantage with the flowerstick.

For the more skilful, older ones (typically 10-12 years old and up), the basics (helicopter, 1-hand spin) are covered on the first day, and after a few weeks they can practice really cool tricks (e.g. wave). But the boundaries are rarely that firm. With enough persistence, a 3-year-old can do tricks that many 10-year-olds only dream of.

And our step-by-step tutorial videos will give you all the help you need to progress.

If you are curious about what else flower sticks can improve, read our article below:

Benefits of the flowerstick

 

Parcels depart every working day in the afternoon. So, if you order during the day, please let us know as soon as possible, as we don’t usually delay dispatch. But if you order in the evening, chances are good that you’ll get a cancellation. It’s best to let us know as soon as possible!

Of course! We’re very proud of our flowersicks and want to get them to as many people as possible

On our Wholesale page you will find all the relevant information and you can order right away at a discount! And if you have any further questions, please contact us.

Message to those who are already selling flower sticks: If you’re reading this, contact me (I’m János). Even if you’re good at selling flowersticks and even if you’re bad at it. We are ready to compete with any other flower stick, but more importantly: We also know how to sell 🙂

Whether our flower sticks are cheap or expensive is a matter of perspective. Our prices are typically higher than other flower sticks, mainly because we are pioneers. We have developed materials and techniques for better quality and playability that not only cost a lot more, but the development process itself is very expensive. To give you an example: producing a good medicine is a fraction of the amount of money spent on developing. Especially if you include the amount spent on bad drugs along the way.

Our material costs alone are often higher than what you would pay for a cheaper flowerstick. We can’t and don’t want to compete on price, because we know where our own sticks stand on the flower stick market.

If you buy an “ordinary” flower stick, it can easily end up in a corner or on a dusty shelf, without any success. But even if it doesn’t – and you do use it – it’s still a lot more ‘difficult’ to play with it and the tricks will come more slowly. Neither is a good investment 🙁

If you want to know more, go here:

Flower Stick Types